Employer FAQ

Welcome to the JobsIreland Employer Help Centre

1. I was previously registered on JobsIreland but I see the site has changed and now my username and password will not work. What do I do now?

  You can register as an employer on www.jobsireland.ie. The new JobsIreland website launched in July 2016. Only employers who had live advertisements at that time transferred automatically to the new site.

 

If you previously advertised on JobsIreland, you can input your old User ID and Password on the registration form, click ‘Verify’ and the system will verify your old account. You then complete the form and ‘Register’ to receive a new link where you will create a new password.

 

Please note the business email you enter will become your new login/username.


2. When I register as an employer what information do I need?

Your Business Registration Number and Business Email address are two keys pieces of information required. The Business Email address becomes your login/username.

 

There is a help video available on the web site that outlines the information required to register. Here is the link: https://www.jobsireland.ie/en-us/training-video-employer.


3. What is a Business Registration Number?

This can be your CRO number (Company Registration Office number), your VAT number or in the case of a Sole Trader, your PPS number (Personal Public Service number).

 

If you use your CRO number, the system will recognise this, and will auto-populate some of the fields on the registration form. If incorrect company details appear, you should change the Business Type from ‘Limited’ to ‘Business’ (or vice versa). This should rectify the issue.

 

Registering using a CRO number will auto-validate your company details and allow you to proceed immediately.

 

Registering with any other number will place your company details in a queue for manual validation by the National Contact Centre. The National Contact Centre is the Department of Employment Affairs and Social Protection’s team of experts who deal with all queries related to JobsIreland.


4. My business is not registered in Ireland; can I still use the site?

Yes. You will need to provide the Business Registration Number you trade under in your country. Your company profile may be added to our manual validation list with the National Contact Centre. The National Contact Centre is the Department of Employment Affairs and Social Protection’s team of experts who deal with all queries related to JobsIreland.


5. When I insert my VAT Number in the Business Registration Number field, I get a prompt telling me “Sorry, this business number is not recognised by our system...” Does this mean I cannot register on your website?

You can still register by completing the registration form. This prompt appears if you register using any other Business number apart from a CRO number. Your company details will be manually validated by the National Contact Centre. The National Contact Centre is the Department of Employment Affairs and Social Protection’s team of experts who deal with all queries related to JobsIreland.


6. I have completed all mandatory fields but yet when I click on “Register” I get a message saying “Please check Mandatory fields” but nothing is highlighted. What am I doing wrong?

  This error occurs if you do not complete the field ‘Your Economic Activity 1’ to 3 levels of category. For example:


7. When I registered I received a prompt telling me I would receive an email to create a password for my JobsIreland account. I have not received my email yet, why is this?

Registering with any Business Registration Number other than a CRO number, will place your company in a queue for manual validation by the National Contact Centre. Once your company has been validated, you should receive your email. This usually takes up to one working day. If you do not receive this within one working day of registering, please contact the National Contact Centre on 1890 800 024 / +353 (0)1 248 1398 or email jobsireland@welfare.ie.


8. Will I still have access to all my old data?

You will have access to any vacancies that were live in July 2016 onwards; no other data is currently accessible.


9. I want to have multiple users on my account, is this possible?

Yes, once you are registered, you can then add as many users as you require and they will each have their own individual login details.


10. If the main user has left the company, can I delete this record?

Please contact the National Contact Centre who can amend this for you. The contact details are, by telephone: 1890 800 024 / +353 (0)1 248 1398 or email jobsireland@welfare.ie.


11. On the top right of my dashboard, a colleague’s name who is no longer with our company is being displayed. How do I change this?

You may remove users from your hiring team using the delete option. Alternatively, contact the National Contact Centre who can amend this for you. The contact details are, by telephone: 1890 800 024 / +353 (0)1 248 1398 or email jobsireland@welfare.ie.


12. I wish to re-advertise a vacancy I had advertised a few months ago, can I do this?

Yes. There is a ‘copy’ feature within the vacancies screen that you may use to copy a previously advertised vacancy. When you ‘copy’, the vacancy opens in edit mode so you can update the details as necessary and then publish. Each copied vacancy is assigned a new vacancy number.


13. What does Matched mean?

Candidates who appear in the Matched folder of your vacancy have profiles that meet the requirements you set when creating the vacancy.


14. Can I view CVs of candidates?

When you publish an advertisement you will be able to review profiles of candidates who matched your requirements. Candidates may also upload a separate CV which you can access through their profile.

 

You will be able to communicate with candidates who apply for your vacancies directly through the site.

 

However, if a candidate opts to hide their contact details they will appear as “Anonymous” when you view their profile. Their personal details (name, address, telephone, email address) will not be displayed, nor will an uploaded CV.


15. Does the system contact candidates who have been automatically matched to my vacancy or do I need to contact them directly?

When candidates login to their JobsIreland account they will see all the vacancies they are matched to – it will be their decision whether to apply. You can communicate through JobsIreland with candidates who apply to your vacancies.


16. One of the candidates matched to my job vacancy has an “Anonymous” profile. How can I contact this person?

If a candidate chooses to hide their contact details it is not possible to contact them directly. However, candidates see that they have been matched to your vacancy and if they apply you will then be able to communicate with them through JobsIreland.

  

If an “anonymous” user applies to your vacancy you may communicate with them through vacancy messaging; if they choose to reply, their name will then be displayed to you. They may also attach a CV to their reply if you request they do so.


17. I cannot find the application form to offer a position on the First Steps programme, how do I do this?

To apply for the First Steps programme, please contact the National Contact Centre on 1890 800 024 / +353 (0)1 248 1398 or email jobsireland@welfare.ie.


18. When creating a vacancy on the system, I am having difficulty identifying the correct ‘Job Category’ for the position I want to advertise. How do I find the correct category for my vacancy?

Job Category options (job titles) are pulled from the European Skills/Competencies, qualifications and Occupations (ESCO). Please start typing the job category (e.g. Chef or Labourer) and you will be presented with a list of options from which to choose. There are more than 4000 categories available.


19. I cannot find an option on the vacancy form to say I want to receive CVs by email, where do I find this?

At the bottom of the first page of the Vacancy Form, if you untick the box “Do you want the candidate to be able to apply to this Job via this JobsIreland Portal?” you will be presented with alternative options. Leaving this box ticked means that candidates who have registered on JobsIreland must apply through the site and you will need to login to your JobsIreland account to view these applications.


20. I have completed all the mandatory requirements on the Candidate Requirements page but when I click on “Continue” I get a prompt saying: “You must save a value for all of the Mandatory Requirements”. Why am I unable to proceed?

As you save each requirement, it turns green in colour to indicate that your changes have been saved.

 

On the left hand side of this page, there are four mandatory requirements and you must set options in each:

  • Experience Required (i.e. the number of years of experience required in this job category)
  • Minimum Qualification Required (i.e. the minimum level of qualification required to apply)
  • Additional Skills Criteria & Specialising in Criteria (e.g. Safepass, HACCP, Java, HTML)
  • Ability Skills Criteria & Competency Skills Criteria (you must choose a minimum of two ability skills and two competency skills to save)


21. I have the same vacancy to advertise in a number of locations. Is there a facility to COPY once I have inserted the first one?

Yes. There is a ‘copy’ feature within the vacancies screen that you may use to copy a previously advertised vacancy, or to replicate a current vacancy in several locations. When you ‘copy’, the vacancy opens in edit mode so you can update the details as necessary and then publish. Each copied vacancy is assigned a new vacancy number.


22. I have received no applications for my vacancy. I previously received a lot of applications for the same type of role. Why is this?

Candidates voluntarily apply for vacancies and our database of candidates continues to grow. We are actively encouraging jobseekers to register and complete profiles. There are a number of items that you might consider to improve the prospects of filling the position:

  • Review the advertisement and consider editing the vacancy details to attract more applications.
  • Review the profiles of currently matched candidates & consider whether to revise your requirements.
  • Contact our customer services team in the National Contact Centre on 1890 800 024 / +353 (0)1 248 1398 or email jobsireland@welfare.ie. They will be happy to help you – they can also direct you to local employer relations teams who can assist with recruitment.


23. When I search the JobsIreland website for my vacancy, I cannot find it. It is telling me it is live on my account. Why is this?

This may be due to an issue with the vacancy location recorded. It is important to include the County in the ‘Primary Location’ field when creating a vacancy.

 

For example: 'Tullamore, Co. Offaly, Ireland'. If you only select 'Tullamore, Ireland' candidates checking for jobs in Co. Offaly may not see your vacancy. Please edit your vacancy and republish if this is the case.

 

However, if you continue to have issues finding the vacancy, please do not hesitate to contact the National Contact Centre on 1890 800 024 / +353 (0)1 248 1398 or emailjobsireland@welfare.ie and they will be happy to assist you.

 


24. Some of the information I have inserted on my vacancy (e.g. email application and salary) are not visible to candidates on the website when I check my advertisement. Why is this?

A summary description is displayed on the public pages of the website. To view the full vacancy specifications candidates must be registered and login to their JobsIreland account.


25. When candidates click on “Apply for this job” they are brought to the MYGOVID website. Why is this?

This is a secure registration, verification, and login facility for candidates. They must go through this site for security reasons and are then brought to the JobsIreland website.


26. I want my vacancy to be advertised on EURES, how do I do this?

This happens automatically for all paid vacancies advertised on JobsIreland. We are working with our contractors to improve the process. Please contact the National Contact Centre on 1890 800 024 / +353 (0)1 248 1398 or email jobsireland@welfare.ie and they will be happy to assist you.


27. Will the local Intreo Centre/DEASP Office advertise my vacancy?

Yes, your local Intreo Centre will advertise your vacancy.


28. I have advertised a Community Employment Scheme, where do I get the submission list?

Your local Intreo Centre will provide you with a submissions list for your CE role.


29. I have now filled my vacancy, how do I complete the process?

If you inserted your vacancy online, you can login, select ‘vacancies’ from your dashboard and ‘close’ the vacancy through your account. If you emailed or phoned in the vacancy, please contact the National Contact Centre on 1890 800 024 / +353 (0)1 248 1398 or email jobsireland@welfare.ie.

 

Please consider closing out the process for candidates too by moving any unsuccessful candidates to the “Declined” folder. You may also send system messages to all applicants through the site.